Your browser stores temporary files (cache) and site data (cookies) to speed things up. Over time, these can become outdated or corrupted and cause pages to load incorrectly, log you out unexpectedly, or show stale content. Clearing them is a quick, harmless fix.

Google Chrome

  1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
  2. Set the time range to All time.
  3. Check Cookies and other site data and Cached images and files.
  4. Click Clear data.

Microsoft Edge

  1. Press Ctrl + Shift + Delete.
  2. Choose All time from the Time range drop-down.
  3. Tick Cookies and other site data and Cached images and files.
  4. Click Clear now.

Mozilla Firefox

  1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
  2. Set the time range to Everything.
  3. Make sure Cookies and Cache are ticked.
  4. Click OK.

Safari (Mac)

  1. Click Safari in the menu bar, then Settings (or Preferences on older macOS).
  2. Go to the Privacy tab and click Manage Website Data.
  3. Click Remove All, then confirm.
  4. To clear the cache separately, go to Safari > Settings > Advanced, enable Show Develop menu in menu bar, then click Develop > Empty Caches.

What you'll lose (and what you won't)

Clearing cookies signs you out of most websites — have your passwords handy. You will not lose bookmarks, saved passwords stored in the browser, or browser extensions. Your browsing history is separate and only deleted if you check that box.

If clearing cache and cookies didn't solve your problem, ask us and describe what you're seeing.