This Privacy Policy explains how Free Tech Support ("we", "us") collects and uses information when you visit freetechsupport.org (the "Site"). We serve readers in the United States, Canada and the United Kingdom, and aim to comply with the UK GDPR, EU GDPR, PECR and applicable US/Canadian privacy laws.

Information we collect

  • Information you give us: when you log in, ask a question or leave a comment, we collect your name (if provided) and email address, and the content you submit.
  • Automatically collected: like most websites, our server logs your IP address, browser type and user-agent string, the pages you view, and the site you came from. We use this to understand traffic and keep the Site secure.
  • Cookies and similar technologies: used for essential site functions (such as keeping you logged in), analytics, and advertising — see below.

How we use your information

  • To answer your questions and publish approved questions, answers and comments;
  • To send you one-time login codes by email;
  • To measure and improve the Site;
  • To display relevant advertising that keeps our help free;
  • To detect, prevent and address abuse, spam or security issues.

Cookies, analytics & advertising

We use a cookie-consent banner to obtain consent where required. The Site may use:

  • Matomo analytics to count visits and understand which guides are useful. Matomo data is processed on our analytics server.
  • Google AdSense (if enabled) to display ads. Google and its partners may use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalised advertising via Google Ads Settings and learn more at Google's advertising policies.

You can control or delete cookies through your browser settings. Declining non-essential cookies will not stop you reading our guides.

Sharing your information

We do not sell your personal information. We share data only with service providers who help us run the Site (such as our email/SMTP provider, analytics and advertising partners) and where required by law.

Data retention

We keep submitted questions and comments for as long as they remain useful to other readers, and server/analytics logs for a limited period. You can ask us to delete your personal data at any time.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise any right, contact us at [email protected].

Children

The Site is not directed at children under 13 (or the minimum age in your country), and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The "last updated" date above shows when it last changed.

Contact

Questions about this policy? Email us at [email protected].